FEDE company adheres to the purpose of "customer first, create maximum value for customers", constantly improve the quality of products and services, and make the following commitments:
（1）Strictly fulfill the terms of the contract to ensure delivery on time;
（2）Within the quality guarantee period stipulated in the contract, our company will replace or repair the products free of charge (for non-human reasons) and provide lifelong warranty service;
（3）If there is any question in the process of installation and use, our company will respond quickly and give reply. If remote guidance cannot solve the problem, we will quickly arrive at the site within 4-8 hours.
Quality assurance and after-sales service commitment
1．Our company is responsible for the quality of the purchased spare parts and equipment, carries out strict quality inspection on the purchased spare parts and equipment, and provides the buyer with the product quality certificate and relevant technical documents such as installation and use.
2．Our company guarantees that the products provided are new and unused, after strict factory performance test and quality testing. Ensure the products are installed correctly and run safely and reliably under normal operation and maintenance.
3．Within the quality guarantee period stipulated in the contract, our company shall be responsible for repairing or replacing the defective equipment free of charge for any damage, defect or malfunction of the supplied equipment caused by the defects of design, manufacture, materials and purchased supporting parts, so as to meet the requirements stipulated in the technical conditions. Beyond the warranty period, our company has the obligation to provide lifelong paid maintenance of the equipment.
1．Our company attaches great importance to the pre-sale, sale and after-sales service of products, equipped with experienced service engineers dedicated to customer service, to provide users with pre-sale, sale of technical advice, after-sales installation, on-site debugging, maintenance and on-site technical training services, to solve the problems raised by users, collect users' opinions and so on. If the user has the intention to demand, our company can provide the trial service of the prototype product for the customer.
2．The customer Service department has a 24-hour hotline service, which is handled by professional engineers to ensure that users receive timely technical support and service during the installation and use of equipment. No matter when and where, we guarantee that we will respond to the requirements of users with the fastest speed and solve the problems existing in the equipment for users.
3．In order to ensure timely arrival at the scene of failure and troubleshooting, our company has established a strong after-sales service system, agents and after-sales service centers throughout China, and there are enough spare parts, spare parts to meet the needs of troubleshooting. Set up user files to improve product quality. In addition to collecting, processing and tracking user complaints, the customer department also makes user return visit plans, takes the initiative to regularly consult users' opinions, understand the operation of products, and provide basis for improving product quality and service quality.
In order for users to better understand the characteristics, use and maintenance of the company's products, in order to ensure that the inherent use value of products can be fully developed and prolong the service life of products, the training department is dedicated to the training of users and internal staff. The training services provided to users include:
1．Field operator training
After the installation and debugging of the equipment, the engineers and technicians of our company will train the field operators, mainly in terms of the knowledge of installation, use and maintenance, so that the field operators can correctly operate the equipment and the daily maintenance of the equipment and the elimination of common faults.
2．Organize users to the company for training
Company regularly or at the request of the user training, users throughout the company appointed by the company has various aspects ability of full-time teacher lectures, training content include: comprehensive urinate product knowledge of working principle and hardware and software, understand the product installation commissioning, operation and maintenance, use, parameters, understand the common faults treatment, the present situation of the related technology compared with similar products, etc.
3. The company sends full-time training instructors to the user unit for training
Should be user requirements we can send professional training teachers training for the user to the user unit, the training content includes: the working principle of a comprehensive understanding of the product and the hardware and software knowledge, understand the product installation commissioning, operation and maintenance, use, parameters, understand the common faults treatment, the present situation of the related technology compared with similar products, etc.
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